Terms of Service

Website requests are not confirmed appointments. Quotes may change after we verify the vehicle, key system, lock or hardware condition, location, required parts, security access, and actual scope of work. Service is provided by availability during posted hours.

By requesting or approving service, you confirm that you own the vehicle or property or are authorized by the owner to request the work. We may require identification and proof of ownership or authority before opening, cutting, programming, rekeying, or replacing anything.

Programming results can depend on the vehicle’s battery, immobilizer, modules, prior repairs, aftermarket equipment, existing keys, and overall system condition. Please disclose known problems or previous programming attempts. We will explain material issues we identify before expanding the authorized work.

Pricing is confirmed before authorized work begins whenever reasonably possible. Additional work or parts require customer approval. Payment is due immediately when service is completed unless a dealership, fleet, or business account has different written terms.

We accept cash, Zelle, Cash App, Apple Cash, debit cards, and credit cards. Credit-card payments include a disclosed 3% processing surcharge. The surcharge does not apply to debit cards. Applicable sales tax is charged on transactions unless the customer or account provides valid tax-exempt documentation.

We can cut or program a customer-supplied key or remote when the item appears compatible, but we cannot guarantee that a customer-supplied item is correct, unlocked, reusable, functional, or capable of programming. Customer-supplied keys, remotes, batteries, shells, and electronics are not covered by our parts warranty.

Service-call, inspection, cutting, testing, code, security-access, and programming charges remain payable when authorized work is attempted but the customer-supplied item is incorrect, locked, defective, or incompatible, unless the failure was caused by our workmanship.

Keys, remotes, programming, and workmanship supplied by Key Brothers Locksmith include a 30-day limited warranty beginning on the service date. If a covered defect or workmanship issue is confirmed, our remedy may include inspection, adjustment, reprogramming, repair, or replacement at our discretion.

The warranty does not cover water or liquid damage, impact or physical damage, loss, theft, misuse, negligence, unauthorized opening or repair, normal battery depletion, aftermarket modifications, or problems caused by the vehicle’s battery, wiring, modules, mechanical condition, or another system outside the supplied key or service.

Remote batteries are consumable items. We will correct a battery that was defective or improperly installed when supplied, but normal depletion is not covered. Customers should test the key, remote buttons, emergency blade, and starting function before the technician leaves and ask any operating questions at that time.

If a return visit is requested and the key is working correctly, the issue is limited to operating instructions or a consumable battery, or the problem is excluded from warranty, an additional trip or service-call fee may apply. No fee applies when the return visit confirms a covered defect or our workmanship caused the problem. Work paid for by a dealership or other third party may require that payer’s approval before a follow-up visit.

We may pause or refuse work when ownership cannot be verified, conditions are unsafe, the requested work appears unauthorized or unlawful, required access is unavailable, or the job is outside our equipment or service capability.